Digital Services
Digital Services
Global Bilgi offers digital solutions for a unique customer experience!
Every digitized improvement and automatization of the internal processes of companies ensures that the customer is responded more quickly and accurately and greatly supports the resource management of companies. At Global Bilgi we enrich our customer interaction with our digital services and create sustainable value for your digital future.
Shift Swapper Agent Scheduling System
Smart organization of the agents' workflow with flexible functionality for ultimate convenience and efficiency
More
Visual IVR
Visual IVR is a modern Web-application designed to provide users with a fundamentally new multifunctional self-service channel
More
Smart Selection HR Management System
This system is designed to automate the company's recruitment process and by storing and processing information about all candidates at each recruitment circle stage.
More
Robotic Process Automation (RPA)
We perform routine, repeated and time-consuming operations with robots.
More
IVR with speech recognition
For enterprise resource optimization, we use an automated system, which prioritizes and distributes calls, decreasing the load on agents.
More
Customer Management Sysyem (CMS)
Based on our in-house developed Cloud Contact Center Platform Sirius we offer the full functionality of the Customers' Management System (CMS / CRM) which is ideal for contact centers.
More
Sirius Contact Center Platform
The Sirius platform is our own all-in-one cloud call center digital product, which appeared as the result of many years of experience in the industry.
More
We Offer Customer-Experience-Focused Solutions.
Incorporated in 1999 as a Turkcell Group company, Turkcell Global Bilgi offers services with more than fourteen thousand employees at 25 locations, 19 in Turkey and 6 in Ukraine.
About Us