IVR with speech recognition
IVR with speech recognition

For enterprise resource optimization, we use an automated system, which prioritizes and distributes calls, decreasing the load on agents.

The IVR (Interactive Voice Response) system is an important element of the modern contact center.
It ensures high-quality customer service in the voice menu and works as a business card of your company.

Global Bilgi has extensive experience in the development of IVR systems. Combing advanced approaches and modern technologies, we provide our customers with the best results.

We improve customer service by using a smart navigation system in the IVR menu, which recognizes speech and redirects calls (Call Steering).

To automate the answers, we use ASR (Automatic Speech Recognition) technology, and TTS (Text-to-Speech) technology used when dynamic text integration is needed.

You will get a personal approach and the IVR-interface developed according to your business needs.

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Contact us for our services.