Live chat outsourcing service from contact center market experts
Global Bilgi provides live chat support outsourcing solutions for global companies and industry leaders. Our Clients benefit from high-quality contact center solutions and ensure the highest quality of customer service. We provide easy integration options and know to optimize your live chat support outsourcing cost.
Get the most benefits out of outsourced live chat service
Your business can generate more revenue by ensuring the brand loyalty of your customers, which can be measured in KPIs like CSI and NPS. Moreover, with our outsourced live chat service, your company will be able to gain additional profit from online chat sales and cross-sales. We use a personal approach to each Client and offer enterprise-level outsourcing contact center services for businesses of different scales and industries. from all around the World.
Outsource live chat operators and get free digital customer service solutions!
We have an in-house developed enterprise contact center platform Sirius, that enables live chat operators to work 24/7 from a comfortable location, and record chat logs and transcripts to monitor the quality of service. We regularly provide our Clients with detailed reports and QA evaluation updates.
Our cloud contact center platform is perfect for live chat outsourcing because we can integrate it with your web page live chat, add our web chat widget, or connect to messengers like Facebook to Messenger, WhatsApp, Viber, Skype, Telegram, and Bip. Global Bilgi provides all in-house developed solutions to our live chat outsourcing Clients for free. We can use your support solutions as well.
Dedicated live chat outsourcing
Phrase "All About The Customers" stands among our corporate values and we price a customer-focussed data-driven approach when it comes to live chat outsourcing services.
By offering a dedicated live chat outsourcing, we mean a combination of skilled Chat Support Agents, award-winning Team Leaders, and Project Managers, and a well-established system for live chat outsourcing and contact center services.
Ordering live chat outsourcing from us, you will get the expertise confirmed by a number of international awards: European Contact Centre & Customer Service Awards, Contact Center World - Top Ranking Performers, Interactive Media Awards, ICMI «Global Contact Center Awards», «DZWINNER». In 2022, Global Bilgi in Ukraine handled 1 348 597 customer chats and ensured dedicated live chat support for all our Clients!
Work with live chat outsourcing experts!
Our company belongs to the telecom market leader in Turkey and Ukraine - Turkcell.
We have been in the contact center outsourcing market since 1999 and have proven our outsourcing expertise.
Transparent global contact center outsourcing services
We are a transparent public company with shares on Nasdaq, New York, and Istambul stock exchange markets.
We have international ISO certificates and regularly undergo independent business audits.
Cost-efficient call center outsourcing
All our Clients get a personalized and comprehensive approach to contact center outsourcing services.
We offer cost-efficient multilingual chat outsourcing pricing for international Clients.
In-house developed cloud contact center software free of charges
Our IT specialists developed the enterprise contact center platform Sirius which is free for all our Clients.
We can integrate will your CRM, web chat, or any popular .with Sirius, our use our functional.
Detailed contact center analytics and reporting
We provide our Clients with easy-to-understand contact center analytics.
We follow international standards and best practices of the BPO industry.
24/7 Dedicated Live Chat Outsourcing
Global Bilgi will ensure uninterrupted customer service for multiple channels of your business, including live chat.
We have award-winning customer service experts on our team.