Email Support Outsourcing Services from Global Bilgi
Email support is one of the tasks businesses and individuals alike need to outsource to save time and money. Our company has been delivering high-quality BPO solutions since 1999 and knows how to make the best outsourced email customer support service.
Benefits of outsourcing email support for your business
With the growth of online marketplaces and social media, customers are less likely to pick up the phone to ask a quick question, and businesses have less need to provide in-house answers to simple queries. With few exceptions, customer support via email is considered a cost-effective and efficient solution. This approach also offers businesses the opportunity to provide exceptional levels of support even when resources are tight. Providing 24/7 support via email may be convenient for customers, but it can be extremely cumbersome for businesses that need to keep track of every inquiry and reply. To improve matters, businesses can take advantage of BPO expertise and service automation to save costs and focus on core business activities.
Email support outsourcing with a high level of customer service
One significant reason why businesses might consider providing outsourced customer support via email with a professional BPO partner is to make customers' lives simpler. Many companies can provide the information in the response to an email, however, if many customers need additional details or clarification times with strict KPIs for the response, this task becomes not so simple. Dealing with a large number of customers at once also requires a systematic approach to data collection for future analytics.
By having a professional BPO assistant, businesses can automate the customer service delivery process and make sure that every interaction with a customer is recorded. This offers the option for your company to provide exceptional levels of support even when resources are tight. Outsourced email support from Global Bilgi ensures these benefits both to your customer and the business.
Offer Exceptional Levels Of Support Even When Resources Are Tight
To build a successful email customer support system, businesses first need to determine the goals and objectives they are trying to achieve and the metrics they will use to measure their success. Of course, creating an in-house customer support department with proper recruitment, training, QA and technical infrastructure requires big investments. On another hand, you can contact a BPO professional, that a skilled in digital customer support and high-quality service without much if investment and effort from your side.
Our company`s professionalism and expertise in contact center outsourcing and customer service delivery is confirmed by a number of international awards, such as European Contact Centre & Customer Service Awards, Contact Center World - Top Ranking Performers, Interactive Media Awards, ICMI «Global Contact Center Awards», «DZWINNER» and others.
Work with live back office outsourcing experts!
Our company belongs to the telecom market leader in Turkey and Ukraine - Turkcell.
We have been in the Business Process Outsourcing (BPO) market since 1999 and have proven our outsourcing expertise.
Transparent global Business Process Outsourcing services
We are a transparent public company with shares on Nasdaq, New York, and Istambul stock exchange markets.
We have international ISO certificates and regularly undergo independent business audits.
Cost-efficient Email Support Outsourcing
All our Clients get a personalized and comprehensive approach to outsourcing services.
We offer cost-efficient multilingual email support outsourcing pricing for international Clients.
In-house developed BPO software free of charges
Our IT specialists developed the enterprise contact center platform Sirius which is free for all our Clients.
We can integrate will your CRM or any popular BPO solution with Sirius, our use our functional.
Detailed back office analytics and reporting
We provide our Clients with easy-to-understand email support KPIs analytics.
We follow international standards and best practices of the BPO industry.
Dedicated Back Office Outsourcing
Global Bilgi will ensure uninterrupted customer service for multiple channels of your business, including email support management.
We have award-winning customer service and IT experts on our team.