VoIP Call Center Software with FMC
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VoIP Call Center Software with FMC

Combine mobile phone numbers and VoIP Call Center with FMC

Our cloud contact center solution Sirius can use Fixed-Mobile Convergence (FMC) technology and combine your managers' mobile phone numbers with the office VoIP digital telephone system. This option is available with our Ukrainian partners` mobile network operator lifecell. Get all the benefits of the enterprise cloud contact center and mobile network with Global Bilgi!

VoIP with FMC

What is Fixed-Mobile Convergence (FMC)?

Fixed Mobile Convergence (FMC) is a technological solution aimed to connect different types of communication networks: fixed (VoIP telephony) and mobile, which allows you to create a single network of office and mobile phones with a common short numbering plan. The technology makes it possible to call directly short internal numbers to employees from offices located everywhere.

Benefits of the Sirius contact center VoIP software and FMC

Cloud-based contact center from Global Bilgi has numerous advantages for businesses of any size and industry. Our enterprise cloud contact center platform is a 100% single-page web application, with no need to install any plugins or purchase a physical PBX for your offices. The Sirius platform can connect all communication channels in one interface (VoIP calls, web chats, messengers, email, and tickets) and provide in-depth analytics for customers' actions.

Sirius cloud contact center software has specified modules for online analytics (GBDashboard), reporting (GBReporter), web-chat and messengers integration (GBWebchat and IMI), group email processing (GBMailQueue), automated dialer app (GBPowerDialer), contact center quality assurance (AQoS), and other services.

VoIP software
Global Bilgi FMC

How to connect FMC to your contact center?

Monitoring the performance of your sales representative and customer support agents, that work out of the office has never been so easy! With FMC service from lifecell and Sirius platform from Global Bilgi, you can connect mobile phones and VoIP cloud call centers momentarily.
Just contact our sales department and we will prepare a personal offer for your business!

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