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Contact centers
Contact centers

Improving contact centers


We offer technological solutions for contact centers that will improve the level of customer service and increase sales in your business. The contact center is the frontline department of any company, and Global Bilgi offers the latest technology solutions to improve processes, save money, and increase the profit of the contact center operation.

Video calls in the contact center
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IVR builder
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Automatic Call Distribution (ACD)
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Call Tracking
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Callback widget
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Live Chat for Website
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Virtual PBX system
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Visual IVR
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Digital Customer Experience Solutions and Contact Center Outsourcing Services

Global Bilgi is a part of the Turkcell Group and offers high-quality Contact Center services for leading international companies. We ensure the best Digital Customer Experience and Outsourcing Services according to the highest global standards. Doesn't matter what size your business and industry - we will find Outsourced Customer Care solutions for you!

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Global Bilgi Customer Experience Management