Voice Bot for Contact Centers from Global Bilgi
Automate your customer service, reduce agent workload and shorten wait times for your customers with Global Bilgi's Voicebot for Contact Centers. Make your contact center more accessible with an intelligent voicebot that recognizes, analyzes and interprets human speech and responds to customer inquiries, available 24/7!
How to create a voicebot for your needs
Global Bilgi engineers will design a voicebot for your call center and implement any scenario according to your business needs. The intelligent voicebot can interact with your customers through voice commands, identify needs, provide answers, perform tasks or guide customer actions for various processes: Place orders, confirm orders, check status, transfer data and more. We can also integrate the voicebot with existing systems such as databases, CRM and other IT systems to access necessary information and use it in customer service processes.
Advantages of a voicebot for call centers
Unlike human agents, a voicebot in a contact center can handle a large number of calls simultaneously without compromising service quality. This automatic scalability makes voicebots an efficient solution for handling customer inquiries at peak times. Don't keep your customers waiting for an agent. Let the voicebot work for you!
The voicebot for call centers can answer frequently asked questions quickly, freeing up staff for more complex tasks. You can also use the voicebot for automated customer callbacks, communicating important information, obtaining feedback, inviting customers to events and increasing sales through cross-selling and upselling without the need for staff.
Unrivaled customer experience with the Voicebot from Global Bilgi!
Our Voicebot is part of the Sirius Cloud platform for contact centers. The platform provides your customers with an unrivaled omnichannel service experience with VoIP telephony, online chat, messenger and social networks. Give your customers more autonomy in choosing communication channels with your business!
The voicebot is a cost-effective solution that not only improves customer interaction but also positively impacts key contact center KPIs such as ASA, ACHT, FCR, NPS, and CSAT.
