Outbound IVR Services for Your Bussines
Global Bilgi offers automated outbound enterprise contact center solutions for businesses of multiple scales and industries With our outbound IVR your company will be able to call many customers with different business goals. Our advanced analytics provide in-depth analysis of each step of a customer in the automated IVR menu and the system can connect to an agent if needed.
What is Outbound IVR?
Interactive Voice Response (IVR) is a type of technology that is very popular in contact centers. When people call customer service, they generally recognize inbound IVRs as they play a recorded message and then present a set of menu choices. Not many people are acquainted with outbound IVRs, but they are vital to many contact centers since they are able to deliver proactive, tailored messages to customers in multiple channels such as through voice, text, or email. For this reason, outbound IVR is connected to predictive dialers because both can take care of needs automatically instead of relying on humans.
Benefits of Outbound IVR-as-a-service
Interactive Voice Response (IVR) is a type of technology that is very popular in contact centers. When people call customer service, they generally recognize inbound IVRs as they play a recorded message and then present a set of menu choices. Not many people are acquainted with outbound IVRs, but they are vital to many contact centers since they are able to deliver proactive, tailored messages to customers in multiple channels such as through voice, text, or email. For this reason, outbound IVR is connected to predictive dialers because both can take care of needs automatically instead of relying on humans.
We provide Outbound IVR as a service to our Clients. You can provide your customer base and set up the goal for the campaign. Our automated system will do the rest. If it is needed, outgoing customer calls will be handled solely by IVR with speech recognition , or customers could be connected to agents, that are trained according to the Client`s requirements.
Outbound IVR and other Contact Center Solutions
Our automated IVR system makes use of omnichannel and agile features in order to contact customers through a variety of numbers or account for other conditions. Through this, more attempts can be made than via traditional calling techniques with fewer staff, which means a calling list may be reached faster with fewer employees. This provides Clients with communication options that they feel more comfortable with, such as speaking to an organization via phone, text, or email.
Voice Bots are becoming increasingly common in companies, and we offer our solution as well. Our Outbound IVR will enable customers to give verbal responses to questions, either a straightforward yes or no, or more complex commands which may require Natural Language Processing (NLP). Clients will benefit from this advice to resolve various issues.
