Global Bilgi provides exceptional Contact Center Solutions

Each Customer's story is unique, and our mission is to ensure the best Service & Sales experience in the Digital Age for all Partners and Clients. Choose experts to get remarkable results and grow your business fast.

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customer contact center solutions


Get to know Global Bilgi

Incorporated in Turkey in 1999 as a Turkcell Group company, Global Bilgi started operations in Ukraine in 2008. Together with the parent company, Turkcell Global Bilgi, we focus on contact center outsourcing with in-depth digital expertise. Customers also benefit from our in-house developed IT solutions, including the omnichannel cloud call center platform Sirius and RPA.

Over 80 companies trusted us to make their customers happy and more than 16 thousand customer experience professionals from all around the World and in 22 locations in Turkey and Ukraine make it real every day.

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Global Bilgi contact center

Latest Press Releases

Global Bilgi at ECCCS Exchange 2023
Operational Director Yuliia Petrochenko and Business Development Specialist Bohdan Lysenko presented a case study…
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We won the Silver Winner Award at ECCCSA 2022!
The jury of the European Contact Centre & Customer Service Awards (ECCCSA) international competition…
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Global Bilgi at the ECCCSA Awards 2022 Final!
At the «European Contact Centre & Customer Service Awards 2022» competition, our company presented…
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Life at Global Bilgi

At Global Bilgi, we embrace our training and development activities to raise and develop the best professionals in the customer experience and digital industries. Starting a career in our company is a great opportunity to reach a brand-new level and ensure internal and external growth. We focus on reaching the business targets and also having fun together and retaining a family-minded company culture.

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Are you ready to begin the new story of your customer experience management?