Professional CRM System for Business
Unlock the benefits of an omnichannel CRM software that seamlessly integrates with professional VoIP telephony and enables you to handle customer requests via all communication channels. Global Bilgi's CRM for business easily adapts to your needs and is perfect for modern contact center operations!
Features of the CRM System by Global Bilgi
Global Bilgi offers an adaptable CRM system for your business. The system can be easily configured for maximum efficiency according to your technical task. By choosing our CRM, you receive a unified interface window for the contact center. This allows handling calls (VoIP telephony), online chats, inquiries from popular messengers, and emails all in one browser window. The CRM functionality includes a powerful reporting portal that allows detailed analysis and evaluation of contact center performance based on 169 performance indicators in real-time.
Integration of the CRM System
All technological solutions of Global Bilgi are open to integration and provide unlimited opportunities for flexible implementation. Integration of the CRM system for call centers by Global Bilgi allows connecting VoIP software of any telecom operator, live chats for the contact center (using an embedded widget for the website), handling inquiries from popular messengers (WhatsApp, Telegram, Viber, Facebook Messenger, Skype, Bip), and working with email.
The CRM system by Global Bilgi can be integrated into the corporate IT ecosystem of your company using all available integration tools (API, HTTP(S) Rest, JSON, XML, SOAP, WSDL files, iframes, and other integration capabilities).
Additional Benefits of CRM for Business by Global Bilgi
The CRM system by Global Bilgi can be successfully used for both inbound communication channels and outbound activities for businesses. These can include telemarketing campaigns (thanks to integration with the autodialing service), outbound calls using voice bots, and more.
Part of our CRM for call centers is a built-in dialogue script that interacts with the operator interactively and provides prompts based on selected client responses. This functionality significantly simplifies conducting telephone surveys, handling objections, and simplifies the training of new operators and managers.
