Call center outsourcing and customer management from industry experts!
Global Bilgi is the leading international BPO company with extensive experience in contact center outsourcing services delivery. Reduce your call center outsourcing cost and get the best customer experience results by working with an award-winning partner!
Global call center outsourcing partner with proven results
Our company started operations in 1999 as a part of Turkey`s leading telecom corporation Turkcell. We launched our Ukrainian office in 2008 and since then focused on high-quality contact center outsourcing services for the biggest international customers from different industries.
Ordering call center outsourcing from us, you will get the expertise confirmed by a number of international awards: European Contact Centre & Customer Service Awards, Contact Center World - Top Ranking Performers, Interactive Media Awards, ICMI «Global Contact Center Awards», «DZWINNER» and others.
Easy call center outsourcing with the best case studies
Our company has 80+ international Clients, that benefit from the high quality of service and good outsource call center pricing. In 2022 Global Bilgi in Ukraine handled 10 789 987 inbound customer calls and ensured flawless service in our outsourcing centers. By working with Global Bilgi, you will get the benefits of enterprise call center quality despite your company`s size, location, or industry.
Outsourcing your call center with Global Bilgi is simple because we follow the best international contact center and BPO industry practices and standards. For all our projects, we use a data-driven approach and, measure and maintain targeted call center KPIs: Service Level (SL), Answer Rate (AR), Average Handling Time (AHT), Customer Satisfaction Index (CSI), and more.
24/7 call center services with multilingual professional agents
Сall center outsourcing requires a comprehensive approach and we know how to ensure the best call center solution for your business. Our specialists can develop custom answering scrips, emphasizing the aspects you want: customer service quality, cross-sales, technical expertise, or all-in-one. We have an in-house developed enterprise contact center platform Sirius, that enables call center agents to work 24/7, record all calls, use advanced IVR or Auto Dialer, and monitor the quality of service. We regularly provide our Clients with detailed reports and QA evaluation updates.
Global Bilgi is proficient in multilingual and omnichannel customer call center services, and for each project, we have a personal approach. Our team of experts knows, that customers always come first, but for making that reality we have to care about our colleagues and agents first. We create an easy-accessed knowledge base for each project, adapt to customers' requirements, and conduct business absolutely transparently, both for our Clients and Investors. You can focus on your core business activities, by being sure, that your customers are in the right hands with Global Bilgi!
