Technical Support Outsourcing Services from BPO Tech Experts
Global Bilgi has extensive experience in the tech and IT industry. Our IT department has developed a number of enterprise IT solutions and provides tech support both for in-house and Client digital solutions.
Start working with us today and ensure cost-effective support for your digital solutions!
What is Technical Support Outsourcing?
Outsourcing is not a new concept. In fact, back in the 1800s, companies started moving operations and processes overseas in search of lower costs. So if you're looking to outsource your technical support, you're really just following in the footsteps of companies who were there first. When it comes to customer support, almost everyone agrees that it's not what you know, but who you know that can help you out. But what happens when you don't have someone you can turn to for help? That's when technical support outsourcing comes in.
Outsourcing of technical support includes a number of service solutions: app support, website, and digital solutions helpdesk, and support for infrastructure, provided with a low-cost and high-quality.
Benefits of outsourcing software support
Outsourcing software support can help your company save time and money while improving customer satisfaction. By employing a back-office technical customer service team, your business can ensure that software issues are efficiently and effectively resolved. Working with an experienced third-party organization also allows you to provide better support for complex applications and better access to expert resources. With the help of an outsourced customer service team, you can maximize your customer service satisfaction, reduce costs, and improve operations.
By getting the best customer service back office for your company, you can improve customer satisfaction, reduce IT costs, and improve employee efficiency. The right team will provide a high level of customer service while helping your business run more smoothly and efficiently. Finding the right back-office customer service team will ensure that your customers always receive the best experience possible.
How to Outsource Technical Support to a Reliable Partner
When selecting an outsourced customer service team for hardware, network, or software support, it’s important to consider the services that potential partner offers and the qualifications of their staff. Make sure that the team is able to provide a comprehensive range of services, including troubleshooting, user support, and customer service. Additionally, the team should have a proven track record of success in dealing with customer service issues. This will ensure that the team is well-equipped to deal with the variety of issues that may arise.
Fortunately, our specialists at Globa Bilgi have all the skills and technics mentioned above. Thanks to our IT specialists, we were able to secure high customer standards for 80+ international Clients, and receive high customer service industry awards, including European Contact Centre & Customer Service Awards, Contact Center World - Top Ranking Performers, Interactive Media Awards, ICMI «Global Contact Center Awards», «DZWINNER» and others. Contact our sales to get your personal quote for technical support outsourcing services.
Work with call center experts!
Our company belongs to the telecom market leader in Turkey and Ukraine - Turkcell.
We have been in the contact center outsourcing market since 1999 and have proven our outsourcing expertise.
Transparent global tech support outsourcing
We are a transparent public company with shares on Nasdaq, New York, and Istambul stock exchange markets.
We have international ISO certificates and regularly undergo independent business audits.
Easy technical support outsourcing
All our Clients get a personalized and comprehensive approach to customer support outsourcing services.
We offer cost-efficient multilingual technical support outsourcing pricing for international Clients.
In-house developed call center software free of charges
Our IT specialists developed the enterprise contact center platform Sirius which is free for all our Clients.
We can integrate will your CRM or any other digital tech support service solution.
Detailed technical support SLA, analytics and reporting
We provide our Clients with easy-to-understand supportr analytics.
We follow international standards and best practices of the BPO industry.
24/7 Technical Support Services
Global Bilgi will ensure uninterrupted customer service for multiple channels of your business.
We have award-winning customer service experts on our team.
Automated tech support services
We offer the latest customer service technologies and IT developments for our Clients.