CRM Outsourcing Services with BPO Market Experts Global Bilgi
Are you looking for ways to enhance the customer service experience for your business? If so, then you may want to consider utilizing customer relations management (CRM) outsourcing services. With a reliable BPO partner providing such services, businesses can benefit from streamlined customer service processes that make it easier to build relationships and trust with their customers.
Multifunctional Customer Relationship Management and Digital Expertise
CRM outsourcing can help streamline the entire customer service process, from scheduling appointments to maintaining records, and provide reliable customer service while saving money and resources. Companies can benefit from the latest CRM software and outsource call center services that provide inbound, outbound and web-based support. We have expertise working with the best customer experience management software, like Shopify, AWS Managed Services (AMS), SalesForce, HubSpot and can utilize any customer support platform provided by a Client of use in-house developed Contact Center CRM.
Order Taking Answering Service and Customer Support
We provide a comprehensive order taking answering service and customer support to help make managing your business easier. Our experienced and dedicated team is ready to take calls and chats from your customers, take orders, and provide information about your products or services. We also offer BPO services for customer service and customer support outsourcing. Our order taking contact center is reliable and efficient, so you can have peace of mind knowing that your customers are being taken care of. With Global Bilgi, you can trust that your customers will receive the highest quality customer service.
Our order tracking contact center provides the perfect customer service solution for businesses of all sizes. Our team of customer service agents will take orders from your customers and provide them with updates on their orders in real time. With our order tracking contact center, you can increase customer satisfaction and loyalty and reduce customer wait time. The biggest European companies and successful startup already trusted us for their customer support!
Outsourced Customer Service for eCommerce companies
Customer service is a key factor in eCommerce success. The ability to quickly and efficiently handle orders and inquiries is paramount to the success of any eCommerce business. Offering eCommerce customer service outsourcing solution that includes trained customer service representatives can help you increase sales and customer satisfaction. When it comes to providing exceptional customer service for your eCommerce business, outsourcing your customer service can be the best option.
Outsourcing your customer service will not only increase customer satisfaction but also reduce costs associated with hiring and managing an in-house customer service team. With an outsourced back office, you'll have access to cutting-edge customer service technology. An experienced customer service back office in combination with the data-driven approach in contact center outsourcing can provide around-the-clock customer service with a team of dedicated customer service agents that are properly trained and equipped to handle every customer request.
Automated and cost-effective CRM support services
We offer the latest customer service technologies and IT developments for our Clients.
Outsourced CRM services and eCommerce order tracking from global BPO experts.
Work with contact center outsourcing experts!
Our company belongs to the telecom market leader in Turkey and Ukraine - Turkcell.
We have been in the contact center outsourcing market since 1999 and have proven our outsourcing expertise.
Transparent global customer support outsourcing
We are a transparent public company with shares on Nasdaq, New York, and Istambul stock exchange markets.
We have international ISO certificates and regularly undergo independent business audits.
Easy eCommerce customer service outsourcing
All our Clients get a personalized and comprehensive approach to customer support outsourcing services.
We offer cost-efficient multilingual eCommerce customer service outsourcing pricing for international Clients.
In-house developed call center software free of charges
Our IT specialists developed the enterprise contact center platform Sirius which is free for all our Clients.
We can integrate will your CRM or any other digital tech support service solution.
Detailed technical support SLA, analytics and reporting
We provide our Clients with easy-to-understand customer support analytics.
We follow international standards and best practices of the BPO industry.
CRM outsourcing services proven by international industry awards
Global Bilgi will ensure uninterrupted customer service for multiple channels of your business.
We have award-winning customer service experts on our team.