Automated dialer software for contact centers from Global Bilgi
Multy-mode GB PowerDialer is a part of our Sirius Cloud Contact Center Platform. This robust solution is built to handle outbound telesales campaigns, blend inbound and outbound load and reach the most ambitious contact center sales targets.
Cloud based Power Dialer with advanced capabilities
Power Dialer is an application that allows you to make outgoing calls from the database of contact numbers according to the desired scenario. This application is part of the Sirius Contact Center product line and provides settings for outbound campaigns, collecting data on the status of system members (channels, calls, agents, groups, etc.) and implementing predefined dialing rules.
Auto Dialer to maximize your contact center productivuty
Contact centers of different sizes and specific frequently use outbound calling for different purposes: telesales campaigns, informing customers, data verification and validation, etc. These activities may be with or without agents` involvement (for example by calling customers with outbound IVR). As customer lists may count tens of thousands of contacts, auto dialer software for call centers is very common nowadays.
By using an auto dialer, you will dramatically increase your contact center operational efficiency and will be able to connect your call center agents with the right people at the right time or make completely automated phone calls. In both cases, our system will provide advanced contact center analytics for customer journey measurement. With Global Bilgi`s automated dialer system any type of outbound calling won`t be a problem for your team!
Combine business needs and customer happiness with an advanced auto dialer system
What may be good for your contact center business plan and operational performance, might not be well-received by the clients. Many people dislike robocalls, and many more prefer when a call center agent is well-informed about the issue he or she calling about. So you need to choose the right type of dialer campaign before starting an outbound session.
By choosing Global Bilgi Power Dialer, you will be able to select the right type of campaign for each goal: Outbound IVR, Progressive Reserved, Progressive Released, Preview Free, and Preview Straight. For the most accurate work with big contact bases, we created the Last Second Check service for our Power Dialer. It is designed to determine if dialing the exact phone number is still actual after checking the database.
Multilingual user-friendly interface
Global Bilgi Power Dialer telemarketing system had advanced customization tools to work in different contact center environments and task scopes.
Predictive dialer campaigns customization
Five campaign types for advanced and predictable customization. Outbound IVR calling can be fully automated with Voice Bot technology.
Connect and operate with your customer lists
Connect any of your databases, sort and filter contacts as you want. The dialer system allows up to 10 numbers from one customer and many other options.
Schedule automation and timezone manageman
With our auto dialer for call center, you can adjust the calling options up to your needs and include personal modes of time zone for each campaign.
Do Not Call (DNC) lists in the system
Blacklists are excluded from the dialing if there are any such numbers in the base for the outgoing campaign. "Blacklists" can be global or apply to one campaign.
Last Second Check (LSC) Service
Determine if dialing for the exact phone number is still actual by checking any database and don`t waste the contact center`s resources by calling invalid contacts.
Advanced Retry Rules settings
Global Bilgi Power Dialer allows the configuration of retry rules for outbound calls, which plays one of the key roles in campaign performance and database processing.