Enterprise Cloud Contact Center Software from Global Bilgi
Relying on our expertise in contact center outsourcing and BPO customer experience management, we developed an all-in-one cloud contact center solution with enterprise opportunities for businesses of all scales and industries.
Connect all Contact Center channels in one platform
With cloud-based contact center software from Global Bilgi you can arrange an efficient inbound contact center with VoIP calls, web chat, messengers, and social media integration, make outbound calls with predictive dialer software, create advanced IVR-phone-trees and get real-time analytics in single page web-interface.
Digital Customer Experience for your Contact Center
Platform Sirius is designed to handle high contact volumes from multiple channels using advanced automated call distribution and IVR technology. It allows agents and supervisors to work at maximum efficiency using a smart web contact center interface. Your customers will receive flawless service by using preferred tools and technics, and the business will benefit from the contact center system`s analytic capabilities and agility.
We are constantly updating the platform, adding state-of-the-art contact center technologies. As AI in the contact centers, Robotic Processes Automation, and other features become more convenient, we are adding them to our technology infrastructure. By using our cloud contact center software or installing the platform on-premises, you will receive full support and maintenance at any time with guaranteed fault resistance.
The perfect combination of inbound and outbound in your contact center
Don`t lose opportunities and save resources by implementing the enterprise cloud contact center solutions from Global Bilgi. We`ve created a powerful infrastructure, that is well-fitted for multiple purposes: handling inbound calls in the smart IVR menu, distributing and processing calls, web chats, and emails in one system, advanced real-time statistics with 169 contact center performance indicators online dashboard, digital QA in the contact center with AQoS software, WFM for contact center and many more.
The platform offers great opportunities for outbound services and telesales campaigns with an outbound auto dialer, which has multiple modes: predictive dialer, progressive and outbound IVR. Agents can send SMS to customers at any time and the business will precisely track each step of the customer journey. Integrate any CRM system into Sirius platform, or use and built-in CRM for a call center - this choice is always up to you!
Multi-level IVR with speech recognition
Inbound and outbound IVR solutions of any complexity
Speech recognition and voice bot for call center
Single-page application web based contact center
VoIP Call Center Software in the cloud or on-premises
No need to install any additional plugins or apps
User-friendly interface and agile opportunities
Flexible right for users in the system
Multiple workgroups and access rights for users
Web chat and messengers integration
Handle live chats from your website
Connect Facebook Messanger, Telegram, Viber, WhatsApp, Skype and Bip messangers
Power dialer system for outbound call center
Preview, Progressive, Outbound IVR outdialing campaigns
Scheduled callbacks, powerful call retry strategies
Built-in call center CRM or integration
AgentDesktop CRM with live dialogue builder
API, HTTP(S) Rest, JSON, XML, SOAP, WSDL-requests, iframe, and other integration opportunities
Advanced contact center analytics
Online dashboard with 169 live performance indicators
Built-in contact center reporting and analytics portal