Call Center KPI Review from Global Bilgi
Our company has extensive experience in BPO and contact center outsourcing industry and uses a variety of advanced tools and technics to reach maximum performance efficiency. We can review your contact center KPI and performance in order to reach the maximal cost-efficiency.
Call Center KPI Review Benefits
If you have an in-house call center, your company will absolutely benefit from the implementation of an advanced KPI system, both operationally and financially. Contact center KPI monitoring directly influences your performance and our auditing solution with KPI review and practical recommendations on improvement.
Call Center KPI Review for Better Performance
Modern call center is a complex system that includes many elements, and it is extremely important to ensure the clockwork performance of all gears to reach the best operational and financial results. At Global Bilgi, we created the contact center system, that allows us to forecast and plan the load, schedule the required number of agents, and meet the targets on all projects.
Setting up the right goals is crucial for all the next steps in performance, and without call center KPI review and audit, your company will have the best guidelines on how to be operationally and financially efficient. We provide solutions, that can improve your contact center indicators by 50% and enable your business to grow fast with the best service and sales results!
Our Expertise in Contact Center Ind
Ordering Call Center KPI review from us, you will get the expertise confirmed by a number of international awards: European Contact Centre & Customer Service Awards, Contact Center World - Top Ranking Performers, Interactive Media Awards, ICMI «Global Contact Center Awards», «DZWINNER» and others. We have a well-established BPO Outsourcing system that includes recruitment, training, contact center monitoring, QA, and reporting system. Our company offers a free enterprise contact center platform Sirius for our customers.
Work with Customer Experience Experts!
Our company belongs to the telecom market leader in Turkey and Ukraine - Turkcell.
We have been in the contact center outsourcing market since 1999 and have proven our outsourcing expertise.
Transparent Global Customer Experience Solutions
We are a transparent public company with shares on Nasdaq, New York, and Istambul stock exchange markets.
We have international ISO certificates and regularly undergo independent business audits.
Easy Customer Experience Audit Solutions
All our Clients get a personalized and comprehensive approach to customer experience audit services.
We offer cost-efficient audit pricing for international Clients.
In-house IT Expertise and Successful Digital CX Solutions
We have extensive experience in digital customer service management.
Global Bilgi created several successful digital customer services and sales products.
Analytics and Reporting Review during the Audit
We provide our Clients with easy-to-understand customer service analytics.
We follow international standards and best practices of the BPO industry.