Customer Base Validation from Global Bilgi Outsourcing Contact Center
Our company has extensive experience working in the outsourcing contact center market and using well-trained agents in combination with the latest contact center technologies for different purposes. Customer base validation services are used to discover whether your potential customers are interested in a product or service your company offers or wants to develop.
What is Customer Validation in a Contact Center?
Whenever someone entertains the idea of setting up a business or constructing an online product, it is necessary to have customers or users. Nonetheless, without valid demand, there is no reason behind making the product. Establishing user needs is therefore critically significant. Throughout the process of customer validation, the goal is to recognize the user segment with the main opportunities, discover original users, and comprehend their behaviors, desires, issues, and viewpoints with respect to the enterprise. Becoming aware of your target audience will guide you to the ideal product-market fit so as to make commercial solutions that tackle a real user issue. In the outsourcing contact center we can use all available tools to learn your customer needs through the customer validation service.
Contact Center Digital Tools for Customer Validation Services
Our outsourcing contact center can offer a variety of digital tools for customer validation. Companies can benefit from the latest contact center software and outsourced services that provide inbound, outbound, and web-based support. We can call customers by using a contact center autodialer, outbound IVR, voice bot, or use dedicated agents. Our company provides in-depth analytics on each interaction with every customer.
BPO outsourcing can help your business to maximize its resources and reduce costs by providing time-saving and cost-effective solutions. We provide systematic BPO solutions, that are based on our expertise and global BPO standards. Global Bilgi offers well-established recruitment, training, QA, monitoring, and reporting contact center solutions, that fit all companies and business types.
Customer Base Validation Benefits
Utilizing a contact center for your business needs will ensure that customer inquiries, complaints and comments are handled efficiently and accurately. This type of customer service back office can provide customer validation processes and customer validation to maintain customer satisfaction and keep customer data secure. With the help of a reliable customer service back office, companies can easily keep up with customer needs and provide the best possible customer experience.
Our company has a number of international awards, received for the excellent usage of customer service and contact center marketing tools, these are: European Contact Centre & Customer Service Awards, Contact Center World - Top Ranking Performers, Interactive Media Awards, ICMI «Global Contact Center Awards», «DZWINNER» and others. by working with us, your business will get the best outcome from the customer validation services.
Work with contact center experts!
Our company belongs to the telecom market leader in Turkey and Ukraine - Turkcell.
We have been in the contact center outsourcing market since 1999 and have proven our outsourcing expertise.
Easy customer base validation outsourcing
All our Clients get a personalized and comprehensive approach to contact center outsourcing services.
We offer cost-efficient multilingual call center pricing for international Clients.
In-house developed call center software free of charges
Our IT specialists developed the enterprise contact center platform Sirius which is free for all our Clients.
We can integrate will your CRM or any other digital customer service solution.
Detailed contact center analytics and reporting
We provide our Clients with easy-to-understand outsourcing contact center analytics.
We follow international standards and best practices of the BPO industry.
Automated customer validation services
We offer the latest customer service technologies and IT developments for our Clients.
Call center IVR, Power Dialer, advanced analytics, and more.
Transparent global lead generation outsourcing
We are a transparent public company with shares on Nasdaq, New York, and Istambul stock exchange markets.
We have international ISO certificates and regularly undergo independent business audits.