Contact Center Technical Audit from Global Bilgi
Our company has extensive experience in delivering high-quality Digital Customer Experience (CX) solutions and several in-house built digital products, including the enterprise contact center platform Sirius. Based on our experience, we offer Contact Center Technical Audit as a service for companies of different scales and industries.
Digital Contact Center Audit Program
We offer a comprehensive contact center audit checklist to collect information about your digital processes and solutions used for customer service purposes. Based on data analysis and the best customer service practices, we offer practical recommendations on how to improve your contact center from a digital perspective. All Client`s data are protected by NDA, international ISO certification of our company, and strict data protection policies.
Create the best in-house contact center
Creating a modern in-house call center or customer service office can be a tedious task. However, this is essential in order to make sure that your company has the best customer service possible. The best way to do this is to use an audit program from an experienced partner that ensures that your customer service representatives consistently provide the best experience possible.
With a digital contact center audit program from Global Bilgi, you can identify any potential issues that may arise and resolve them quickly. In addition, you will be able to monitor customer service activities and make sure that your staff is providing the best service possible. By implementing our contact center audit program, you can ensure that your team is offering the highest quality of service for your customers.
Unbiased Contact Center Audit Approach
Our digital customer experience audit will provide the insight and clarity you need to make an informed decision about the customer service technology and services your business needs. Global Bilgi provides a comprehensive evaluation of your customer contact center, from customer management to digital contact center technology, and offers unbiased solutions for your company.
Your company will benefit from contact center digital solutions that are designed to streamline processes and create an efficient and effective customer service experience. This will help reduce costs and improve customer satisfaction. With digital solutions, you can leverage technology to create a seamless customer service experience and make sure that your customers are receiving the best service possible.
Work with Customer Experience Experts!
Our company belongs to the telecom market leader in Turkey and Ukraine - Turkcell.
We have been in the contact center outsourcing market since 1999 and have proven our outsourcing expertise.
Transparent Global Customer Experience Solutions
We are a transparent public company with shares on Nasdaq, New York, and Istambul stock exchange markets.
We have international ISO certificates and regularly undergo independent business audits.
Easy Customer Experience Audit Solutions
All our Clients get a personalized and comprehensive approach to customer experience audit services.
We offer cost-efficient audit pricing for international Clients.
In-house IT Expertise and Successful Digital CX Solutions
We have extensive experience in digital customer service management.
Global Bilgi created several successful digital customer services and sales products.
Analytics and Reporting Review during the Audit
We provide our Clients with easy-to-understand customer service analytics.
We follow international standards and best practices of the BPO industry.