Automatic Call Distribution System by Global Bilgi
Automatic Call Distribution (ACD) is one of the key components of the Sirius cloud contact center platform. The goal of the automatic call distribution system is to quickly route a call to an call center agent based on predetermined criteria, algorithms, or rules. The automatic call distribution software from Global Bilgi enhances customer interaction by ensuring that they are connected to the appropriate department or the most competent call center agent in the shortest possible time.
How does the Automatic Call Distribution System by Global Bilgi work?
In the Sirius cloud contact center platform, the automatic call distribution operates in conjunction with an IVR menu that identifies the customer and their needs. Subsequently, the automatic call distribution system routes calls, and inquiries from any channel to queues leading to the respective call center agents based on predefined conditions. Do you use customer segmentation? Offer different services? Do your customers speak different languages? Rest assured, with Global Bilgi's automatic distribution system, all your clients will receive the best service from the most skilled specialists!
Advantages of the Automatic Call Distribution System by Global Bilgi
ACD automatically allocates inbound calls to the best agents, reducing waiting times and increasing the number of calls handled per unit of time. Additionally, the automatic distribution system helps to reduce payroll costs by optimizing the work of call center operators. Quick and efficient service leads to a better customer experience and higher satisfaction level.
The Automatic Call Distribution (ACD) system from Global Bilgi can be customized according to various scenarios to meet the needs of your business. The ACD system allows for easy adjustment of call distribution rules and conditions to adapt to changing needs, such as peak hours or seasonal fluctuations in contact center loads. Integrating automatic call distribution with other systems, such as CRM for business, databases, and other software products, enhances data management efficiency and customer service.
Automatic Call Distribution as Part of the Sirius Cloud Contact Center
The Automatic Call Distribution (ACD) system from Global Bilgi is an integral part of the Sirius cloud contact center platform. It's comprehensive software for call centers, encompassing virtual PBX, built-in CRM, IVR menu, autodialer, live chat, quality assessment program, statistics collection modules, and reporting. The Sirius cloud contact center with automatic call distribution is an omnichannel platform for building a corporate call center for any business task.
Automate call distribution in your contact center, enhance team productivity through call routing, and provide the best experience and higher customer satisfaction levels. Don't miss out on opportunities and save resources by implementing corporate contact center software from Global Bilgi.
