Reliable IVR builder by Global Bilgi
The IVR flow builder by Global Bilgi allows you to create and customize an interactive voice response system even without programming knowledge! Record audio files with voice commands and create a well-organized and efficient route that will guide your customers to the appropriate operators or departments.
IVR builder without coding
Phone calls are still the most important channel for interaction between customers and companies. Our company offers an IVR builder so that you can enable your customers to solve their problems independently over the phone. Our IVR flow builder has a convenient drag-and-drop mechanism. This greatly simplifies the creation of multi-step scenarios: choose greetings, add messages about available actions and specify how actions are confirmed (this can be pressing buttons on the phone or voice recognition). Create scenarios of any complexity. Guide your customers to the information they need, with intuitive IVR flows, routing queues, and self-help prompts. All with zero developer help.
Save time and improve customer satisfaction with IVR builder
Save your employees' time with Global Bilgi's IVR builder software. Thanks to the voice prompts in the menu, your customers can check their account balance, get information about products or services, request a callback and much more without being connected to a call center representative.
By creating convenient IVR flows with the builder, you improve the customer experience every time they call your call center. In addition to the self-service capabilities of the interactive voice response system, you can route calls to the most appropriate agent based on the subscriber's responses through the automatic call distribution ACD system. The IVR system solution also shortens the waiting time for an answer, which also has an impact on customer satisfaction CSAT.
Sirius contact center platform with IVR builder software
The intelligent IVR creation tool is a key component of the Sirius enterprise call center platform by Global Bilgi. Like other digital tools within the platform, the IVR flow builder features an intuitive graphical interface, allowing you to easily customize settings to suit your business's current needs. Another benefit of Global Bilgi's contact center software is the technical support provided by our specialists. As the IVR builder is integrated into the Sirius platform, each of our clients receives 40 hours of technical support every month.
Optimize call routing, enhance contact center efficiency, and deliver exceptional customer experiences with Global Bilgi's interactive voice menu. Utilize the IVR flow builder to create dynamic self-service menus, ensuring smooth navigation for all callers to your contact center!
