Live Chat for Website from Customer Service Experts
Adding a live chat to your website is one of the simplest ways to instantly enhance customer service. Drawing on years of experience in delivering exceptional customer service, Global Bilgi offers you a live chat solution as part of our Sirius cloud contact center platform. With our live chat feature, you can increase customer loyalty and sales conversion rates.
Enhance Your Business Goals with Live Chat
Define your business objectives and achieve them with the live chat feature on your website provided by Global Bilgi. Boost customer loyalty by promptly addressing common queries or drive sales conversion by initiating dialogues with website visitors. Depending on your business requirements, our experts at Global Bilgi will assist in crafting a live chat script tailored to your website. By aligning your website's live chat functionality with your overarching business goals, you'll swiftly recognize its value and impact on crucial business metrics.
Omni-channel Integration of Live Chat for Websites
By integrating live chat for your website with communication channels such as Facebook Messenger, WhatsApp, Viber, Skype, Telegram, and Bip, you create an omni-channel messaging exchange, ensuring that each customer receives prompt feedback in their preferred channel. This solution enables you to be closer to your customers, significantly enhancing trust and loyalty to your brand.
Omni-channel live chat for customer communication also translates to time savings for support agents and improves the overall call center efficiency, as one agent can assist multiple clients simultaneously. Additionally, by responding to live chats from different channels in one window, agents save time on toggling between multiple tabs. If needed, a customer from the live chat can be instantly transferred to a voice call with the appropriate contact center agent.
Assess the Impact of Live Chat on Your Website for Your Business
As part of the Sirius cloud contact center platform, our live chat service for websites comes equipped with analytics and reporting tools. This means your managers can easily monitor agent workloads, track dialogues and operator performance in real-time, ensure customer service quality, and make informed decisions based on data.
About 73% of users find live chat on a website to be the most convenient way to communicate with a company. Experience the effectiveness of Global Bilgi's omni-channel live chat firsthand. Collect data, address customer concerns, and guide them towards making purchases. With our live chat for websites, you'll elevate your customers' experience to a whole new level!
