Call Transcription by Global Bilgi
Call transcription involves converting audio information from a phone calls or video calls into text. Transcribing phone calls in a call center serves as a powerful analytical tool, allowing businesses to gain valuable insights, monitor quality of processes, and enhance service levels. Global Bilgi offers AI-powered call transcription using speech-to-text technology.
Intelligent Voice Transcription with the Sirius Platform
Thanks to AI, speech-to-text (STT) transcription technology is becoming increasingly accurate and reliable, opening up new possibilities for its use across various sectors. Global Bilgi enables you to experience all the benefits of this technology by using call transcription service, a tool within the Sirius cloud platform for contact centers. Let Artificial Intelligence work for your business.
The Importance of Call Transcription in Contact Centers
Since written information is processed faster than audio recordings, converting voice to text provides greater potential for search and analysis. Call transcription optimizes the service quality evaluation process and improves handling customer inquiries. By analyzing transcribed phone call files, you can determine how accurately call center agents provide information, adhere to sales scripts, avoid using inappropriate language, and effectively resolve customer issues.
Context and keyword analysis during calls can help identify business problems and optimize resource usage based on verified data. Additionally, speech-to-text transcription and call recording in call centers are crucial for legal purposes, conflict resolution, and dispute management. Implement Global Bilgi's call transcription in your contact center to uncover practical insights for improving future customer interactions or developing more effective communication strategies.
Advantages of Call Transcription by Global Bilgi
Transcribing phone calls and video calls into text is an integral part of the Sirius cloud platform, allowing integration with other contact center software from Global Bilgi. Our clients can use call transcription solution with the Contact Center Quality Assurance Software AQoS (Assurance Quality of Service). This service provides comprehensive recording of all operator actions in the system: phone conversations, video calls, transcripts of live chats from the website and messengers, and interface screens, offering a complete overview of agent performance.
Call transcription can be integrated with other systems, such as a call center CRM, ticket management, or reporting systems. This integration allows you to combine different information sources and gain a comprehensive view of customer interactions. Take advantage of the powerful analytical capabilities of speech-to-text transcription from Global Bilgi for your company.
