Video calls in the contact center for personalized customer interaction
In today’s digitalized world, a personalized approach and customization provide a competitive advantage for companies that thrive on top-notch service. Global Bilgi introduces video call service to its cloud platform Sirius, enabling you to meet your customers' demands for personalized communication! Resolve issues faster, increase customer loyalty, and boost conversions using Global Bilgi’s video call service in your contact center!
Video contact center for omnichannel and customer experience
Omnichannel is the foundation of modern service. Customers expect comprehensive support from companies on their terms, using communication methods that are convenient for them. Striving for omnichannel, video calls complement existing communication tools on the Sirius cloud contact center platform, such as voice calls, live chats, messengers, and social networks. Integrated into the virtual PBX system, video calls are an effective video-enabled contact center solution for providing your customers with a unique experience of "live" communication with your business representative.
Using video contact center to improve customer service
Video call technology is rapidly transforming the landscape of contact centers, enhancing business interactions with customers. Today, video calls in contact centers are widely used in industries such as healthcare, financial services, online retail, real estate, education, and technical support. The capabilities of video calls allow remote identification of individuals, enable communication with people with hearing impairments, and bring remote service as close as possible to in-person conditions.
Video-enabled call centers allow agents to quickly diagnose and resolve customer issues. By seeing the problem directly on video, the contact center agent can offer more precise and effective solutions, minimizing misunderstandings and potential delays. This proactive approach saves valuable time and increases customer satisfaction (CSAT) through rapid and efficient problem resolution.
Video calls for the contact center: advantages of Global Bilgi’s solution
Global Bilgi, a leading developer of contact center software, offers video call center service as an additional benefit of our Sirius cloud platform for your business. Our platform enables your contact center agentss to receive video calls and distribute them through the ACD system according to the established call handling logic. You can provide your customers with a link for making a video call and provide an audio recording of the conversation upon request. By integrating video calls with your CRM system, your agents will have customer information when taking the call.
The cloud contact center platform with video call service from Global Bilgi is an excellent investment for companies of any size, opening up new opportunities for omnichannel, personalized customer interaction. Harness the power of unified communications with Global Bilgi’s Sirius platform and let your business reach new heights of profitability!
