Visual IVR from Global Bilgi is an advanced self-service application
Visual IVR makes IVR self-service easier than ever, by bringing conventional IVR features to customers' PCs, laptops, tablets, and smartphones. Our Visual IVR interface received the «Best use of Self-service Technology» in ContactCenterWorld - Top Ranking Performers Awards EMEA 2017 competition as proof of its reliability and agility.
Visual IVR benefits
Visual IVR doesn't require a user to install any app to his/her smartphone, as it is a 100% web application, accessed via any Internet browser. With Visual IVR a user can easily transfer between channels, call customer service from a web page or make self-service operations independently. To reach the Visual IVR, a user can follow an SMS link sent by a customer representative from the Sirius Cloud Contact Center Platform.
Visual IVR functionality
With Visual IVR you can deliver any kind of information to the user`s interface, with no need to involve a customer service representative or a contact center agent. Up to 70% of the Visual IVR can solve their problem and find a solution without the need to call or text a contact center.
Usef friendly interface
An administrator can create a Visual IVR app in a drag-and-drop web interface on a PC or mobile phone. Our Visual IVR uses a single designer for all communication channels, which simplifies the app`s operations. Visual IVR systems are created to make the contact centers more efficient and convenient for the customer to reach out.
Visual IVR for customer service
Ensure the best customer experience management with advanced digital solutions
IVR solution for multiple industries
Visual IVR benefits for all companies. Traditional contact center IVR features advanced analytics of all customer`s actions.
Realiable ivr system with 24/7 support
We ensure full training and support for all Global Bilgi cloud contact center solutions!